Frequently Asked Questions

1.
 

Will my pet have fun while in your care?
Absolutely! Our services are designed to ensure your pet has an enjoyable experience, whether it’s a stimulating walk, a calming visit, or playful interaction.

2.

How do you tailor your care for each pet?
We take the time to get to know your pet's personality, preferences, and needs through our initial questionnaire and conversations with you. Every service is customised to suit their needs.

3.

Can you send updates during your time with my pet?
Of course! We’re happy to provide updates, including photos and notes, so you know your pet is safe, happy, and having a great time.

4.

Do you offer one-on-one walks or group walks?
We offer both options to suit your pet's needs. If they prefer a quieter experience, we can provide individual walks. For social pets, group walks are available (with careful compatibility matching).

5.

Are you insured?
Yes, we are fully insured for all services, so you can trust your pet is in safe hands.

6.

What kind of animals do you work with?
We work with dogs, cats, horses, farm animals and even some exotic animals. If you’re unsure whether we can care for your pet, just ask!

7.

What areas do you cover?
We serve The North Cotswolds. If you’re not sure whether your location is included, let us know—we’ll do our best to accommodate you.

8.

What happens if I need to cancel or reschedule a booking?
We understand plans can change. Please give us 24hrs notice for cancellations or rescheduling. This helps us plan and offer the best service possible to all our clients. This does not include pet-sitting which may incur a cancellation fee. 

9.

How do you handle emergency situations?
If your pet becomes unwell or there’s an emergency, we will contact you immediately. We’ll follow the agreed emergency plan, including contacting your vet if necessary. Your pet’s safety is always our top priority.

10.

Are there any restrictions for services?
We aim to accommodate all pets, but some restrictions may apply for safety or logistical reasons (e.g. aggressive pets without prior training). Let us know your needs, and we’ll work with you to find the best solution.

11.

Do you offer trial sessions?
Yes! We offer a discounted trial session to meet and get to know your pet, to ensure they are comfortable with us before committing to regular bookings.

12.

Can I meet you before the first booking?
We’d love to meet you and your pet! We can arrange an initial trial sessions to discuss your needs and make sure everyone feels at ease.

13.

What payment methods do you accept?
We accept payments via BACS transfer or through our booking system (once it’s set up).

14.

What happens in bad weather?
Your pet’s safety and comfort are our priorities. Walks may be adjusted, shortened, or replaced with indoor activities depending on the weather conditions.

15.

What if my pet doesn’t get along with other animals?
No problem! We offer one-on-one services for pets who prefer their own company or need extra care.